Tanzania has seen remarkable growth in mobile money services in recent years, becoming a leader in the adoption of mobile payments in Africa. In this vibrant landscape, Vodacom has distinguished itself as the only super network in the country, providing tailored solutions to meet the unique needs of its customers. One such groundbreaking service is the Wakala Songesha, a new agent overdraft solution designed for M-Pesa agents. This service allows agents to conduct cash-in transactions smoothly, even when they face cash float limitations.
Table of Contents
- What is Wakala Songesha?
- Benefits of Wakala Songesha
- How to Use Wakala Songesha
- Conclusion
What is Wakala Songesha?
Wakala Songesha is a revolutionary agent overdraft service provided by Vodacom in collaboration with various banks. This service is specifically designed for M-Pesa agents, enabling them to maximize profits by conducting cash-in transactions even without sufficient float. Traditionally, M-Pesa agents have faced challenges when their cash floats were low, but Wakala Songesha transforms how transactions are processed in those cases. With this service, M-Pesa agents can continue to serve their customers seamlessly, fostering greater trust and loyalty.
Benefits of Wakala Songesha
Vodacom understands the intricacies of the mobile money landscape and aims to alleviate the pain points faced by M-Pesa agents. Here are some of the top benefits of using Wakala Songesha:
- Increased Flexibility: The Wakala Songesha service enables agents to manage their cash flow better and conduct transactions even when float levels are low.
- Enhanced Profitability: Agents can maximize their earnings by serving their clients without interruptions, thus encouraging repeat business and customer loyalty.
- Customer Satisfaction: With the ability to complete transactions smoothly, M-Pesa agents can ensure that their customers have a positive experience, enhancing the trust in the Vodacom network.
- Easy Access: The service is user-friendly and allows agents to quickly access overdraft services when needed.
- Partnership with Banks: Through collaboration with banks, Vodacom ensures that the Wakala Songesha service is secure and reliable.
How to Use Wakala Songesha (Firts time opt-in)
Utilizing the Wakala Songesha service is straightforward. Vodacom has made it incredibly simple for M-Pesa agents to access this service:
- Dial *150*00# from your mobile device.
- Select the Wakala Songesha option from the menu.
- 3. Select “1” Proceed.
- Follow the prompts to complete your transactions.
How to complete a cash-in transaction
- Dial *150*00#
- Select “Wakala Songesha”
- Select ‘Deposit’
- Enter Phone Number:
- Enter Amount
- Enter Assistant ID
- Enter PIN
You will receive a notification allowing you to complete cash-in transaction using Wakala Songesha.
How to opt-out Wakala Songesha service
1. Dial *150* 00#
2. Select “Wakala Songesha”
3.Select ‘5’ Unsubscribe
4.Enter PIN;
5.You will receive a message that you have successfully opted out of the Wakala Songesha service.
Application Fees
Daily Service Fee: (0.1% of the outstanding balance). After you use Wakala songesha service be sure to repay your debt within one day (Until 12 noon the next day). For each day passes without repaying the amount you owe, you will be charged 0.1% of your outstanding amount. This rate will be charged daily for 30 days, after that the amount will be offset with your commission account.
| Tariff Band (Tsh) | Service Fee |
| 1 – 2,999 | 18 |
| 3,000 – 3,999 | 28 |
| 4,000 – 4,999 | 40 |
| 5,000 – 9,999 | 50 |
| 10,000 – 19,999 | 85 |
| 20,000 – 39,999 | 110 |
| 40,000 – 49,999 | 115 |
| 50,000 – 99,999 | 155 |
| 100,000 – 199,999 | 225 |
| 200,000 – 299,999 | 313 |
| 300,000 – 399,999 | 420 |
| 400,000 – 499,999 | 500 |
| 500,000 – 599,999 | 600 |
| 600,000 – 799,999 | 750 |
| 800,000 – 1,500,000 | 800 |
| 1,500,001 and Above. | 1000 |
This hassle-free process allows agents to overcome challenges of insufficient float instantly, ensuring they can meet their customers’ needs on-demand.
Conclusion
Vodacom has identified the pressing needs of M-Pesa agents in Tanzania and has, therefore, introduced the Wakala Songesha service to address these challenges. With its unique ability to offer overdraft services for cash-in transactions, Wakala Songesha represents a significant step towards empowering M-Pesa agents to thrive in an evolving mobile money ecosystem.
This innovative service enhances flexibility, profitability, and customer satisfaction, positioning Vodacom as a super network committed to its partners’ success. If you’re an M-Pesa agent, don’t miss out on the opportunity to leverage Wakala Songesha. Dial *150*00# and witness firsthand how this service changes the game, allowing you to serve your customers better even when cash flows are tight.
